Legal
Refund Policy
Last updated: September 6, 2026
7-Day Money-Back Guarantee
If you are not satisfied with your Proxamo paid plan for any reason, you may request a full refund within 7 days of your purchase. No questions asked.
1. Eligibility
Refunds are available under the following conditions:
- The refund request is submitted within 7 calendar days of the original payment date.
- The request is made by the account holder who made the purchase.
- The subscription is for a paid Proxamo plan (Pro or Enterprise).
The Free plan does not involve any payment and therefore is not eligible for a refund.
2. Non-Refundable Situations
Refunds will not be issued in the following cases:
- The refund request is submitted more than 7 days after the purchase date.
- The account was suspended or terminated due to a violation of our Terms of Service.
- Renewal charges where the account holder did not cancel before the renewal date.
3. How to Request a Refund
To request a refund, email us at:
Please include your account email address and the reason for the refund (optional). We aim to process all refund requests within 2 business days.
Alternatively, you can submit a support ticket from your dashboard.
4. Refund Processing
Approved refunds are returned to the original payment method (credit/debit card) via Stripe. Processing time is typically 5–10 business days depending on your card issuer, after our approval. You will receive a confirmation email once the refund is initiated.
5. Cancellations
You can cancel your subscription at any time from the Billing section of your dashboard. If you cancel within the 7-day window, you are eligible for a full refund. If you cancel after the 7-day window, your plan remains active until the end of the current billing period — no further charges will occur.